Privacy Policy

1. Who We Are

The Student Helpers (“we”, “us”, “our”) operates the website and academic assistance services of The Student Helpers. Our registered address is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. For data-related enquiries, email support@studenthelpers.com.

2. Information We Collect

We may collect the following types of information:

• Contact details — name, email address, phone number, and country of residence.
• Order information — service type, subject, deadline, word count, brief details, and files you upload.
• Payment information — processed securely by our payment partners; we do not store full card details on our servers.
• Technical data — IP address, browser type, device information, and cookies when you use our website.
• Communications — records of emails, chat messages, and support enquiries.

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Communicate with you about your order, revisions, and support requests
• Process payments and prevent fraud
• Improve our website, services, and customer experience
• Send service-related updates (you may opt out of marketing communications)
• Comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share information with:

• Writers and staff involved in fulfilling your order (only what is necessary)
• Payment processors to complete transactions
• IT and hosting providers who support our platform
• Law enforcement or regulators when required by law

All third parties are required to handle your data securely and only for the purposes we specify.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to fulfil orders, provide support, comply with legal obligations, and resolve disputes. Order records are typically retained for a minimum of six years for accounting and legal purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

To exercise these rights, contact support@studenthelpers.com.

8. Cookies

Our website uses cookies and similar technologies to improve functionality, analyse usage, and enhance your experience. You can control cookies through your browser settings. Disabling cookies may affect some website features.

9. Children

Our services are intended for users aged 18 and over. We do not knowingly collect personal data from children under 18. If you believe we have collected such data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

For privacy-related questions, contact us at support@studenthelpers.com or via our Contact Us page.